An executive assistant can be the most impactful hire you ever make, but only if you're prepared to invest time and energy into building a successful relationship.
Whether you're considering hiring a virtual assistant or already collaborating with one, mastering the art of leading by example is crucial for achieving optimal results.
As the founder of a company of more than 200 assistants (as well as a former executive assistant myself), here are my best tips for leading by example--one of the most crucial skills for working with a fractional executive assistant and maximizing the benefits of virtual assistant services.
As a leader, your behavior sets the tone for your entire team, including your virtual assistant. By modeling the work ethic, professionalism, and core values you wish to see in your assistant, you create a foundation for success. This approach is particularly vital when working with a fractional executive assistant since they are often an early hire and will need clear guidance on your expectations.
1. Professionalism: Maintain a high standard of conduct in all interactions.
2. Punctuality: Respect your assistant's time by being prompt for meetings and calls.
3. Integrity: Be honest and transparent in your communications.
4. Positive Can-Do Attitude: Approach challenges with optimism and determination.
5. Adaptability: Embrace change and demonstrate flexibility in your work approach.
Remember, you set the tone for the culture of your team. In fact, according to a survey by the International Association of Administrative Professionals, 87% of assistants reported that their executive's behavior directly influenced their own work style and effectiveness.
When you consistently demonstrate foundational leadership qualities, your virtual assistant is more likely to mirror your behavior. This alignment leads to improved efficiency, better communication, and ultimately, more successful outcomes for your business.
Imagine a critical client suddenly threatens to terminate their contract due to a misunderstanding. There's temptation to panic, to place blame, or to go into "crisis mode." But when you're working with an executive assistant or leadership team, these responses are likely to have a ripple effect of more chaos. Instead of reacting emotionally or placing blame, you:
1. Remain composed and focused on finding solutions.
2. Communicate clearly with your virtual assistant about the situation.
3. Collaborate with your assistant to gather all relevant information.
4. Develop a strategic plan to address the client's concerns.
5. Follow up with the client promptly and professionally.
When you've done this, you've clearly demonstrated your core values to your assistant in away that goes far beyond lip service. You've shown, instead of merely telling, how your assistant can expect to react in a time of crisis--and prepared them well for the next one.
The benefits of leading by example extend beyond your relationship with your virtual assistant. As noted in "The Leadership Challenge" by Kouzes & Posner, exemplary leadership inspires excellence throughout your entire team. When you hire a virtual assistant and lead them effectively, you're creating a positive work environment that can:
- Attract top talent
- Improve overall productivity
- Enhance team morale
- Reduce turnover rates
A study by the Society for Human Resource Management found that organizations with strong leadership models experienced 37% lower absenteeism and 21% higher productivity compared to those without--but you probably didn't need a study to know that great leadership leads to great, long-lasting teams.
While leading by example is crucial, it's equally important to start with the right virtual assistant. When looking to hire a virtual assistant, consider agencies that prioritize matching you with professionals who align with your values and work style. The best assistant agency will not only provide skilled virtual assistants but also offer support in developing a strong working relationship.
1. Rigorous vetting processes for assistants
2. Customized matching based on skills and personality
3. Ongoing training and support for assistants
4. Clear communication protocols
5. Flexible service options to meet your specific needs
1. Set Clear Expectations: Clearly communicate your goals, preferences, and standards from the outset.
2. Provide Regular Feedback: Offer constructive feedback and recognition for good work consistently.
3. Invest in Their Growth: Encourage your assistant to develop new skills and take on challenging tasks.
4. Practice Active Listening: Show genuine interest in your assistant's ideas and concerns.
5. Demonstrate Work-Life Balance: Model healthy boundaries and respect for personal time.
6. Embrace Technology: Stay up-to-date with collaboration tools and encourage their effective use.
7. Be Accountable: Take responsibility for your mistakes and show how to learn from them.
Investing time and effort into leading your virtual assistant by example can yield significant returns. A study by Global Workplace Analytics found that businesses save an average of $11,000 per year for each part-time remote team member. When combined with effective leadership, the benefits of hiring a virtual assistant can include:
- Increased business growth(up to 35% according to our records)
- Reduced overhead costs
- Improved work-life balance for executives
- Enhanced ability to focus on core business functions
Leading by example is a powerful tool for achieving success with your virtual assistant. By demonstrating the qualities you value most, you set the stage for a productive and positive working relationship. Remember, your virtual assistant is an extension of your executive presence – invest in their success, and you'll be investing in your own.
As the landscape of virtual assistance continues to evolve, those who master the art of remote leadership will find themselves at a significant advantage. By implementing the strategies outlined in this post, you'll be well-positioned to leverage the full potential of virtual assistant services and drive your business forward.
Wondering if it's Time to Hire an Assistant?
Take our free ChatterBoss masterclass to determine if you're ready to hire an assistant and learn more about maximizing the potential of virtual assistant services. In it, I break down all your different options for hiring on assistant support, so you can find the one that's right for you.
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